Terms & conditions

Section 1

About These Terms

These terms cover the use of our website and provide general conditions for our accommodation, residency, wellness, community and related services. Please use the website lawfully and provide accurate information when making an inquiry.

Sending an inquiry or browsing does not create a confirmed booking. Your written booking or residency agreement sets out the specific services and conditions you accept. Those specific agreed conditions take priority if they differ from these general terms, subject always to mandatory Thai law and consumer rights.

Using the website or accepting a booking is not consent to optional marketing or every use of personal information. Please read our Privacy Policy for details and choices.

Section 2

Services and Bookings

• Elder Blossom Hua Hin offers accommodation, senior living, short stays, wellness activities, social programmes and related support services.
• A reservation, stay or residency is confirmed when management has accepted it, required payment has been received and we have issued written confirmation.
• Rooms, care arrangements, activities and services are subject to availability. Please confirm any feature or support essential to your stay before booking.

We will provide the proposed room, dates, included services, total charges and applicable booking conditions before you commit to payment. Please contact us if anything in the confirmation differs from what was agreed.

Section 3

Eligibility and Health Suitability

Certain accommodation or services may require an assessment of mobility, medical needs and support requirements to help ensure resident safety and appropriate care. Please provide relevant and accurate information through an appropriate channel agreed with our team.

If a person’s needs exceed our available resources or operational capability, we may be unable to offer the requested service, or may propose a suitable alternative. Any change to an existing arrangement will be discussed with the resident or authorised representative and handled under the agreement and applicable law, with attention to safety and continuity of care.

Descriptions of wellness and support services are not individual medical advice or a guarantee of clinical outcomes. Specialist treatment and care must be arranged with an appropriately qualified provider.

Section 4

Prices and Payment

Prices are quoted in Thai Baht (THB) unless expressly stated otherwise.

• Payment arrangements: deposits, payment dates, monthly or yearly plans, short-stay fees and any required prepayment will be explained in the written booking terms.
• Taxes and charges: applicable Thai taxes and mandatory charges will be identified in the quotation before payment. Invoices are issued by Elder Blossom Residence Co., Ltd., Tax ID 0775568001221.
• Additional people: where the advertised THB 30,000 additional-resident charge applies, it is an extra charge for each additional person sharing the room, on top of the room rate. The quotation will confirm its billing period and what it includes.
• Optional services: separately charged services and their prices require agreement before they are added, except where applicable law permits necessary emergency arrangements.

Please check the full quotation rather than assuming that a displayed starting price includes every service you may need.

Section 5

Residency and Stay Policies

• Long-term prices may depend on a minimum stay or annual agreement. The room rates currently displayed on our accommodation pages are based on a 12-month rental; your written offer confirms the period and payment plan.
• Short stays may involve onboarding, move-in, move-out, cleaning or administrative charges. Any applicable charge will be disclosed before booking. If a short stay converts to long-term residency, a fee credit may be offered; the amount and conditions must be confirmed in writing.
• Room changes, upgrades and extensions are subject to availability and agreement on any price difference.

Specific arrival, departure, occupancy and renewal arrangements will be set out in your booking or residency agreement.

Section 6

Care Services and Third Parties

Private caregivers, nursing assistance, medical escorts, transport and specialist services may be charged separately unless expressly included in your agreement.

External treatment, hospital services, prescriptions and third-party provider costs are payable by the resident or another person who has agreed to pay them, unless otherwise agreed. A family relationship alone does not create a payment obligation.

Independent providers may have their own terms and professional responsibilities. We will clarify whether we are arranging a service or supplying it ourselves. Nothing here removes responsibility that the law places on Elder Blossom for its own actions or obligations.

Section 7

House Rules and Community Conduct

Residents, guests and visitors are asked to treat staff, other residents and property respectfully. Reasonable house rules may address safety, visitor access, quiet enjoyment, hygiene, smoking, alcohol, pets and shared facilities.

Applicable rules will be made available to residents. Where conduct endangers others or materially disrupts the community, proportionate action may be necessary, including restricting access or ending services when permitted by the agreement and law. Except where immediate safety action is necessary, concerns should be explained and a reasonable opportunity given to resolve them. Any termination, charges and refunds remain subject to legal rights and the agreed terms.

Section 8

Intellectual Property and Copyright

Website text, photographs, logos, graphics, videos and written materials belong to Elder Blossom or their respective content owners and are protected by intellectual property laws.

You may browse the website and keep information for your personal planning. Other copying, reproduction or distribution requires the relevant owner’s permission unless permitted by law. Please do not misuse the website, interfere with its security or represent its content as your own.

Section 9

Cancellations, Refunds and Changes

Cancellation deadlines, deposit treatment, refund conditions and any change fees will be supplied with the booking terms before payment. Please keep a copy and contact us promptly if your plans change.

Refunds are determined by those agreed conditions and applicable law. These general website terms do not impose a blanket “no refund” rule or remove a refund or remedy required by law. If we cancel a confirmed service or cannot provide it as agreed, we will discuss an acceptable alternative or the applicable refund and other remedies.

Activities, staffing, schedules, facility access or room allocations may need reasonable adjustments. We will communicate material changes and seek agreement where required. A significant reduction in an agreed service remains subject to your contractual and statutory remedies.

Section 10

Responsibility and Liability

We take reasonable care with website information and the services we agree to provide. Please confirm details that are important to your stay because availability and programmes can change.

Responsibility for loss, injury, delays, medical events or third-party failures is determined by the facts, the applicable agreement and Thai law. These terms do not exclude or limit liability for fraud, wilful misconduct, gross negligence or any liability that cannot lawfully be excluded, and do not waive mandatory consumer remedies.

If events beyond reasonable control disrupt services, we will take reasonable steps to reduce their effects and communicate available options. Such events do not automatically remove refund obligations or other rights provided by law.

Section 11

Governing Law and Resolving Concerns

These terms are governed by the laws of the Kingdom of Thailand. Disputes may be brought before the competent Thai courts, subject to any mandatory rules protecting consumers, including rules on where claims may be brought.

Please contact us so we can try to resolve a concern. This does not prevent you from contacting a regulator, the Office of the Consumer Protection Board, or seeking a legal remedy. If a provision is unenforceable, the remaining provisions apply to the extent permitted by law.

Section 12

Company and Contact Information

Elder Blossom Hua Hin is operated by:

Section 13

Changes to These Terms

We may update these website terms and will show the revision date above. Updates apply prospectively and do not retrospectively change a confirmed booking or residency agreement without a lawful basis and any required agreement. Please ask our team for a copy of the terms applicable to your stay.